If we provide a guaranteed delivery date on the checkout page, your shipping fees may be refunded if we miss our promised delivery date.
The following requirements must be met to qualify for a delivery guarantee refund:
Shipping method selected is shipping option advertised on a product detail page.
Order is shipping to eligible address.
Order is placed before order within countdown listed on the checkout page. The order within countdown timer provides the window of time in which you must place your order to receive your delivery by the date shown. That delivery date may become unavailable within that window of time due to changes in inventory or delivery capacity before you place your order. Your confirmed delivery date is included in your order confirmation email. Contact us with any concerns.
If your order contains items that aren't eligible for guaranteed delivery, shipping preference "Ship my items as they become available" is selected.
Your credit or debit card must be successfully charged before the deadline displayed on the checkout page.
The guarantee does not apply if we miss our promised delivery date because of an unforeseen circumstance outside of our control, such as a strike, natural disaster, or severe winter storm. Also, delivery scans might be inaccurate.
An attempted delivery on or before the guaranteed delivery date meets our delivery guarantee.
An offer by the carrier of a delivery appointment on or before the guaranteed delivery date meets our delivery guarantee.
To inquire about a refund of the shipping fees you paid on this order, email support@hubwallet.com
Effective Date: June 24, 2025
Hubwallet ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Consumer Data Policy explains how we collect, use, store, disclose, and safeguard the information you provide to us when using our website, services, and point-of-sale systems.
We may collect the following types of personal and business information:
Personal Identifiers: Name, email, phone number, mailing address, IP address.
Payment Information: Credit/debit card numbers, billing addresses, transaction histories.
Business Information: Business name, tax ID, banking details (if applicable).
Device Information: Browser type, operating system, mobile device IDs, geolocation data.
Usage Data: Website interactions, time spent, clicks, referral sources.
We use the collected data to:
Provide and support our payment processing and POS services.
Complete transactions and deliver services requested.
Improve our systems, products, and customer support.
Prevent fraud, meet compliance requirements, and maintain security.
Communicate product updates, promotions, and operational notices (with opt-out options).
We do not sell your personal information. We may share information with:
Service Providers: Such as banks, card processors, or third-party software providers under contract.
Compliance Partners: Including KYC/AML services, tax authorities, or regulatory agencies.
Authorized Personnel: Employees or contractors who need access to provide services or support.
Legal Requirements: If required to comply with applicable laws, court orders, or government requests.
We retain data for as long as necessary to:
Fulfill contractual and legal obligations.
Maintain accurate records for audits or regulatory needs.
Resolve disputes and enforce agreements.
You may request deletion of your data unless we are required to retain it under applicable law.
We use industry-standard administrative, technical, and physical safeguards to protect your information, including:
End-to-end encryption for sensitive data.
Secure socket layer (SSL) technology on our site.
Role-based access control for internal systems.
Regular vulnerability assessments and monitoring.
As a consumer, you may:
Request access to the personal data we hold about you.
Request correction or deletion of your data (subject to legal obligations).
Opt out of certain communications.
File complaints with applicable regulatory agencies regarding data privacy.
For any such requests, please email us at privacy@hubwallet.com.
Our website may use cookies or similar technologies to:
Track session activity for analytics.
Enhance user experience and page performance.
Personalize marketing or content delivery.
You can manage your preferences via your browser settings or through our cookie banner.
Hubwallet services are not intended for individuals under 18. We do not knowingly collect data from minors. If we learn we've inadvertently collected such information, we will promptly delete it.
We may update this policy periodically. The latest version will always be available on our website, and material changes will be communicated via email or site notification.
For any questions, concerns, or complaints regarding this Consumer Data Policy, please contact us at:
Hubwallet, Inc.
Email: privacy@hubwallet.com
Phone: 888-707-2836
Website: www.hubwallet.com
When you place orders on our websites or through our mobile applications, all of your order information, including your credit card number and delivery address, is transmitted through the Internet using Secure Sockets Layer (SSL) technology.
SSL technology causes your browser to encrypt your order information before transmitting it to our secure server. SSL technology, an industry standard, is designed to prevent someone other than operators of our websites from capturing and viewing your personal information.
While we use industry standard means to protect our websites and your information, the Internet is not 100% secure. The measures we use are appropriate for the type of information we collect. We cannot promise that your use of our websites or mobile applications will be completely safe. We encourage you to use caution when using the Internet.
Online access to your personal information is protected with a password you select. We strongly recommend that you do not share your password and that you use unique passwords for all of your online accounts.
Our security infrastructure is built on industry-recognized standards and best practices. We continuously monitor and update our security protocols to protect against emerging threats and ensure the highest level of data protection for our customers.
All payment processing is handled through secure, encrypted channels with multiple layers of authentication and verification to ensure the integrity and confidentiality of your financial information.
To maximize your security when shopping online, we recommend:
Use strong, unique passwords for your account
Ensure you're on a secure connection (look for "https://" in the URL)
Keep your browser and device software updated
Monitor your account statements regularly
Contact us immediately if you notice any suspicious activity